Time

10:00 AM - 12:00 PM

Location

To be held at METRO. Directions

Agenda

1. Presentation by Margaret Smith (Physical Sciences Librarian, Bobst Library, NYU) on how libraries are currently using publicly seachable knowledge bases to support reference needs
2. Viewing of short video clip of David Lankes talking about capturing "conversations" as a way of building knowledge.
3. Discussion

Examples & Bibliography

Please take a look at some of these items before the meeting.

Examples

Business FAQ

A knowledge base set up by the University of Pennsylvania's Lippincott Library. Read more about it in this article by Karen Anello and Brett Bonfield (full citation below).

Knowledge Base

Set up by University Information Techology Services at Indiana University to help students and faculty answer basic IT questions.

QuestionPoint Global Knowledge Base

Contains thousands of chat reference and email reference transactions submitted by QuestionPoint subscribers.

Bibliography

Anello, Karen and Brett Bonfield, "Providing Reference Service in Our Sleep: Using a FAQ Database to Guide Users to the Right Sources," Reference and User Services Quarterly, 46 (2007). Available online.

Lankes, R. David. "Scapes." Presentation at ALA Midwinter, 12 January 2008. Available online here and here (better quality video).

Nicholson, Scott and R. David Lankes. "The Digital Reference Electronic Warehouse Project: Creating the Infrastructure for Digital Reference Research through a Multidisciplinary Knowledge Base." Reference and User Services Quarterly, 46 (2007). Available online.

Rumbaugh, Paula. "Did You Know... ." QuestionPoint: 24/7 Reference Services, 25 September 2008. Available online.

Rumbaugh, Paula. "Did You Know Your QuestionPoint Knowledge Base." QuestionPoint: 24/7 Reference Services, 17 September 2008. Available online.

Tucker-Raymond, Caleb. "Should We Subscribe to the OCLC QuestionPoint Global KnowledgeBase?" L-net, 24 October 2008. Available online.